Fixes
When something stops working, you log it and we fix it, root cause and all.
- Bug fixes & error chasing
- Data corrections
- Reply within one business day
- Urgent breakages prioritised
AFTER GO-LIVE
SUPPORT THAT STAYS.
The system that goes live still has to earn its keep two years later. The same Nairobi team that built your Odoo stays on to fix what breaks, build what you grow into and keep the version current. 98% of our clients stay with us.
What support covers.
A monthly retainer covers the work that keeps Odoo matching how you actually run. Use the hours on whatever the month needs.
Enhancements
Your business moves. We adjust the workflows and build the small features that keep up.
- New fields & workflows
- Small feature builds
- Process tweaks
- Quoted before we build
Version upgrades
Odoo ships a new version each year. We test your database against it before you move.
- Upgrade testing
- Custom-module migration
- Scheduled, on your timing
- Rollback plan in place
New-user onboarding
Staff change. We train new joiners on your exact setup, so the system outlasts the people who built it.
- Role-based training
- Your config, not a generic course
- Refresher sessions
- Short how-to guides
Integration upkeep
M-Pesa, eTIMS and bank feeds change without much warning. We maintain the connectors we built.
- API change tracking
- eTIMS / EFRIS updates
- Mobile-money connectors
- Failed-callback alerts
Reports & dashboards
As the questions change, so do the numbers you need. We adjust reports and build the dashboards managers ask for.
- Custom reports
- Management dashboards
- KPI tracking
- Scheduled exports
How it works
A named person who knows your setup.
No rotating ticket queue and no script. You work with a consultant who has your database in their head.
A named consultant
Your tickets go to a specific person who already knows your database and your business.
One business day
Log a request and you hear back within one business day. Anything that has stopped you working jumps the queue.
Tracked in your portal
Every request lives in your client portal. You see what is open, what is in progress and what shipped.
A retainer that fits
A monthly package scaled to your size. Spend the hours on fixes, enhancements or training, whatever the month needs.
Already live and need a steady hand?
Whether we built it or someone else did, we can pick up support. Tell us what is on your Odoo and where it hurts.